: The unhinged CEO of the company. His erratic behavior and bizarre family life—such as his marriage to a demon-like figure—highlight the absurdity of corporate leadership. Guests and Moral Tales

The show centers on a small, non-profit company dedicated to bringing happiness to a bizarre, often depressing world. The humor stems from the contrast between the cynical, grotesque nature of the world and the sincere (though often incompetent) efforts of the employees to solve people's problems.

He is the foil to Charlie. Where Charlie sees the logistical hurdles and cynicism, Pim sees only the end goal: the smile. This often results in Pim dragging a reluctant Charlie into dangerous situations.