Manulife’s reputation depends on trust. The GenAI program must adhere to the :
By embracing GenAI responsibly, Manulife will fulfill its mission to “make decisions easier and lives better” for the next generation of customers, while protecting the trust that has defined the company for over 135 years. genai at manulife
GenAI, short for Generative AI, refers to a type of AI that uses machine learning algorithms to generate new, synthetic data that resembles existing data. This technology has the potential to unlock new insights, automate complex processes, and create innovative products and services. GenAI is a subset of AI that uses generative models, such as Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs), to produce novel, realistic data that can be used to augment or replace traditional data sources. Manulife’s reputation depends on trust
User prompt to GenAI: “Deny claim #MX8823 because the customer didn’t disclose sleep apnea.” Guardrail response: “Blocked. Reason: Final claim denial requires human adjudicator. Generating draft denial letter with sourced policy clauses for human review.” This technology has the potential to unlock new