The app (formerly "Help Me Hollywood") is a customer service platform for the City of Hollywood, Florida, powered by Rock Solid Technologies . It allows residents and visitors to report non-emergency concerns like code violations or potholes directly to City Hall. How to Login and Report
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: Search for "Hollywood Connect" in the App Store or Google Play Store. The app (formerly "Help Me Hollywood") is a
You can view your account history by navigating to the section after logging in. Are you reporting a city maintenance issue in Florida, or Have a Concern? Report it with Hollywood Connect : Search for "Hollywood Connect" in the App
: The app must verify you are physically located within a legal state. You must enable Location Services in your device settings for the login to succeed. 3. Troubleshooting Common Login Issues
The app uses GPS to pinpoint the issue location, or you can enter it manually.
| Problem | Likely Cause | Quick Fix | |---------|--------------|------------| | “Incorrect email/password” | Typo or forgotten password | Use “Forgot password” to reset. Check Caps Lock. | | “Account not found” | Signed up with a different email (e.g., Google vs. Apple) | Try all your email addresses or check linked social logins. | | Stuck on loading screen | Poor internet or server outage | Check your connection. Visit Downdetector to see if the app is down. | | “Too many devices” | Exceeded device limit | Go to account settings on a web browser and remove old devices. | | Two-factor authentication (2FA) loop | Time sync issue or wrong method | Use backup codes. Ensure your authenticator app is synced. |