| Issue | Root Cause | Impact | |-------|------------|--------| | – some modules only available in German, hampering non‑German‑speaking staff (e.g., migrant workers). | Resource constraints for translation. | Lower engagement in selected stores (completion 78 %). | | Inconsistent on‑site facilitation – quality of in‑store simulations varied by regional trainer. | Lack of standardised facilitator guide. | Mixed behavioural transfer results. | | Analytics integration lag – real‑time linking of learning data to sales KPIs still manual. | IT system silos. | Delayed insight for rapid iteration. | | Scalability of coaching – one‑to‑one manager coaching not sustainable at full‑scale roll‑out. | Limited coaching capacity. | Risk of diluted leadership impact. |
Programs like REWEkombi allow employees without formal vocational training to earn recognized retail certifications while working. How to Use the PRIMUS Schulung System primus schulung rewe
| Metric | Target | Actual | |--------|--------|--------| | Completion rate (all modules) | ≥ 85 % | | | Average assessment score | ≥ 80 % | 87 % | | Post‑training NPS | ≥ +30 | +38 | | Mobile micro‑learning utilisation (sessions per employee per month) | 2 | 3.4 | | Issue | Root Cause | Impact |

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