October 26, 2023 To: IT Support Team / System Administrators From: [Your Name/Title] Subject: Troubleshooting and Resolution of Hik-Connect Streaming Limit Error
| Step | Action | Details | |------|--------|---------| | 1 | | Swipe the app closed from your phone’s recent apps menu. Wait 10 seconds. Reopen. | | 2 | Restart your recorder | Reboot the NVR/DVR via the local menu (Maintenance > Reboot) or unplug power for 30 seconds. This clears all “stuck” streams. | | 3 | Reduce active viewers | Ask others to close Hik-Connect on their devices temporarily. | | 4 | Close other remote software | Shut down iVMS-4200, web browser streams, or any third-party software accessing the recorder. | | 5 | Use sub-stream only | In Hik-Connect, while viewing a camera, tap the HD/SD button and force SD (sub-stream) for all windows. This uses less streaming capacity. | | 6 | Wait 2-3 minutes | The recorder automatically releases unused streams after a timeout. Just wait without retrying. | number of streaming channels exceeded limit hik connect
: Most Hikvision NVRs have a specific "Remote Connection" limit (e.g., 128 for high-end models), which includes all active live views and playbacks from different apps and users. October 26, 2023 To: IT Support Team /
The error message typically appears when a Hikvision device (NVR, DVR, or IP camera) has reached its maximum capacity for simultaneous remote connections or data processing. Understanding the Error | | 2 | Restart your recorder |
How to Fix "Number of Streaming Channels Exceeded Limit" on Hik-Connect
If you need to monitor cameras on a computer, use the software instead of a web browser. It handles stream management more efficiently than the browser plug-ins or the mobile app. When to Upgrade