| Issue | Suggested Fix | |--------|----------------| | Incorrect username or password | Reset your password or check for caps lock / extra spaces. | | Account locked | Too many failed attempts — wait 15 minutes or contact your system admin. | | MFA code not working | Ensure your device’s time is synced; regenerate the code. | | Browser issues | Clear cache and cookies, or try a different browser (Chrome, Edge, Firefox). |
| Issue | Suggested Fix | |--------|----------------| | Incorrect username or password | Reset your password or check for caps lock / extra spaces. | | Account locked | Too many failed attempts — wait 15 minutes or contact your system admin. | | MFA code not working | Ensure your device’s time is synced; regenerate the code. | | Browser issues | Clear cache and cookies, or try a different browser (Chrome, Edge, Firefox). |
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