Agents can use "canned responses" to answer common queries instantly, preventing customers from waiting.
When chatbot transfers to human, the human must have full context. chat script for website
A well-designed chat script ensures consistency in brand voice, reduces response times, and increases conversion rates. Conversely, a poorly implemented script can lead to user frustration and lost revenue. This report outlines the necessary components for a successful chat script strategy. Agents can use "canned responses" to answer common
Trigger after 15–30 seconds of page activity or high exit intent. reduces response times