Prepaid Cards Enquiry System First Abu Dhabi Bank -

| Issue | Probable Cause | Resolution | |-------|----------------|------------| | Balance not updating after load | Batch processing delay (up to 15 mins) | Refresh or wait; check load receipt. | | “Card not found” in app | Card not linked to profile | Link via “Add a card” using 16-digit number. | | ATM balance enquiry fails | Prepaid card not enabled for ATM use | Enable via app under Card Controls. | | Corporate admin sees zero balance | Funds held in master pool not allocated | Allocate funds to individual card via admin portal. |

Click "Go" or "Submit" to view your balance and recent transactions immediately. 2. Mobile and Digital Banking prepaid cards enquiry system first abu dhabi bank

Corporate treasury or HR administrators using FAB’s portal have additional enquiry capabilities: | Issue | Probable Cause | Resolution |