His PC was running Windows 10 N — a version sold in Europe without media technologies due to antitrust regulations. No Windows Media Player, no codecs, no playback for WMV, WMA, or even basic MPEG-2.
: Adds support for Advanced Systems Format (ASF), Windows Media audio and video codecs, and Digital Rights Management (DRM) for secure content playback. windows media feature
The Media Feature Pack restores the following core components to your operating system: His PC was running Windows 10 N —