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Alternatively, you can go to the PFU/Ricoh global support portal, but the dedicated ScanSnap site is the fastest route.

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If you have an iX500 (the workhorse grey model), you do not want ScanSnap Home. You want ScanSnap Manager . Installing the wrong one will confuse your machine. Alternatively, you can go to the PFU/Ricoh global

Have a specific error code? Drop it in the comments and I will troubleshoot it for you. Installing the wrong one will confuse your machine