: Nequi will never ask for your password or sensitive info via email. Check the sender's address carefully; fraudulent emails often look nearly identical to official ones.
For significant losses, Nequi and consumer advocates recommend filing a formal complaint with the Fiscalía General de la Nación. nequi+breached
If money is missing, insist that Nequi provide a full "estudio de seguridad" (security study) of your specific case. : Nequi will never ask for your password