Zendesk Desktop App !!link!! Today

Are you a Zendesk user or interested in learning more about the desktop app?

Here’s a solid, practical guide to the (formally known as Zendesk Support for Desktop or the Zendesk Agent Workspace as a desktop wrapper).

– Not natively supported. Use separate OS user accounts or incognito web if needed. But you can log out and log into another subdomain – credentials are per app instance. zendesk desktop app

For most agents, it’s a – especially if you live in Zendesk 5+ hours a day.

Avoid it if you need multiple accounts/session switching or use heavy third-party integrations that expect a full browser context. Are you a Zendesk user or interested in

Pro tip: Use ? inside the app to see full keyboard shortcut list.

– Use j / k to navigate tickets, o to open selected ticket, Esc to go back to list. Use separate OS user accounts or incognito web if needed

The Zendesk Desktop App is a for Zendesk’s web-based Agent Workspace. It runs on Windows and macOS.